Returns & Refunds Policy
The Promise Letters™ Last Updated: August 19, 2026
Our Commitment
At The Promise Letters™, your satisfaction matters to us. If something isn't right, please reach out and we will do our best to help. Approved refunds are returned to the original payment method within 7–10 business days.
For all refund requests, please contact us at [email protected] with your order number, name, and a brief description of your concern.
Physical Letter Subscriptions
Monthly Subscriptions
Monthly subscriptions may be cancelled at any time by contacting us at [email protected]. Cancellations take effect at the end of the current billing cycle — you will not be charged for the following month. Any letters already paid for and mailed are yours to keep.
Refunds are not issued for monthly subscription payments already collected. If a billing error has occurred, please contact us and we will resolve it promptly.
Prepaid Full-Set Subscriptions
Prepaid full-set subscriptions are non-refundable. Because each set includes a custom-produced mailer and physical materials prepared specifically for your order, we are unable to offer refunds once a prepaid full-set subscription has been purchased.
If you are dissatisfied, please contact us at [email protected] and we will do our best to make it right. Your remaining letters will continue to be mailed to the address on file for the duration of your subscription. If you need to update your mailing address, please contact us as soon as possible.
Digital Products
Digital products — including digital letters, downloads, and any other electronically delivered content — are eligible for a full refund within 14 days of purchase, provided the content has not been accessed or downloaded.
Once a digital product has been accessed or downloaded, all sales are final. This policy exists because digital content cannot be returned once it has been viewed.
If you experience a technical issue preventing access to a digital product you have purchased, please contact us at [email protected] and we will work to resolve it promptly.
What Is Not Refundable
The following are non-refundable in all circumstances:
- Monthly subscription payments already collected
- Prepaid full-set subscriptions (all sales final)
- Digital products that have been accessed or downloaded
- Shipping and postage fees
Damaged or Lost Mail
If your letters arrive damaged or are confirmed lost by the postal carrier, please contact us at [email protected] within 14 days of the expected delivery date. We will work with you to replace the affected letters at no additional cost, subject to availability.
Please note that delays caused by the postal service or circumstances outside our control (including weather, carrier disruptions, or incorrect addresses provided at checkout) do not qualify for refunds. We encourage all subscribers to verify their mailing address at the time of purchase.
Cancellations
You may cancel your subscription at any time by contacting us at [email protected]. We do not charge cancellation fees. Cancellations are processed within 2 business days of your request.
Cancellation of a subscription does not automatically generate a refund. Please refer to the refund terms above for your subscription type.
Changes to This Policy
We reserve the right to update this Returns & Refunds Policy at any time. Changes will be posted to this page with a revised "Last Updated" date. Your continued use of our products and services following any changes constitutes acceptance of the updated policy.
Contact Us
For all refund and cancellation requests:
Promise Letters LLC Email: [email protected]
