Privacy Policy

The Promise Lettersβ„’ Last Updated: August 19, 2026

Overview

This Privacy Policy describes how Promise Letters LLC ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from thepromiseletters.com (the "Site"). By using the Site, you accept the practices described in this Privacy Policy.

We may update this policy from time to time. It is your responsibility to review this page periodically. We will notify you of any material changes by posting the updated policy on this page.

Our Site is hosted on Kajabi. You can review Kajabi's privacy practices at kajabi.com/policies/privacy.

Information We Collect

Information You Provide to Us

When you visit the Site, create an account, make a purchase, or communicate with us, we may collect:

  • Name and contact information, including email address, mailing address, and phone number
  • Billing and payment information (including credit card numbers, processed securely through our payment processor)
  • Shipping address for physical letter subscriptions
  • Account login credentials
  • Demographic information such as zip code, preferences, and interests
  • Any information you voluntarily provide when contacting us, participating in surveys, or submitting feedback

Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and browsing behavior, including:

  • IP address, browser type, and operating system
  • The URL of the website that referred you to our Site
  • Pages viewed, links clicked, and how you interact with the Site
  • Date and time of your visit
  • Cookie data (described in detail below)

We refer to automatically collected information as "Device Information." We refer to purchase and account information as "Order Information." Together, these constitute "Personal Information" under this policy.

How We Use Your Information

We use the information we collect to:

  • Fulfill orders, process payments, and arrange delivery of physical letter subscriptions
  • Deliver digital products and content to your account
  • Send order confirmations, invoices, and account-related communications
  • Respond to your questions and provide customer support
  • Send promotional emails, newsletters, and product updates (where you have opted in)
  • Screen for potential risk or fraud
  • Improve and optimize our Site, products, and services
  • Measure the effectiveness of our marketing and communications
  • Comply with applicable laws and regulations

We will not sell, rent, or lease your personal information to third parties without your consent, except as described in this policy or as required by law.

Sharing Your Information

We may share your personal information with trusted third-party service providers who assist us in operating our Site and delivering our products and services, including:

  • Kajabi β€” our website and course hosting platform
  • Payment processors β€” to securely process your transactions
  • Email service providers β€” to send transactional and marketing emails
  • Fulfillment and mailing partners β€” to print and deliver physical letter subscriptions
  • Analytics providers β€” including Google Analytics, to help us understand how customers use our Site

Each third-party service provider is bound by confidentiality obligations and may only use your personal information for the purpose of providing services to us.

We may also disclose your personal information when required to do so by law, in response to a subpoena or court order, or to protect our legal rights or the rights of others.

Email Communications and Tracking

We use Kajabi to send email communications, including order confirmations, subscription updates, newsletters, and promotional content.

Some emails we send include tracking technology that allows us to see whether an email was opened or a link was clicked. We use this information in aggregate to improve our communications β€” not to make individual decisions about you. If you wish to avoid email tracking, you may unsubscribe from our mailing list at any time using the unsubscribe link in any email we send.

You may opt out of marketing emails at any time. You will still receive transactional emails related to your account or active subscriptions.

Cookies

A cookie is a small data file placed on your device that helps us recognize you and improve your experience on our Site.

Types of Cookies We Use

Session Cookies β€” Used to remember your login for courses, memberships, or digital product access during a single browser session.

Google Analytics β€” We use Google Analytics to understand how visitors use our Site. This data is anonymous and used to improve the user experience. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

Google AdWords β€” We use conversion tracking to understand which pages lead to purchases, helping us make better use of our advertising budget.

Facebook Advertising β€” We may use Facebook conversion tracking and retargeting pixels to serve relevant advertising to visitors of our Site.

Managing Cookies

Most web browsers accept cookies automatically, but you can modify your browser settings to decline cookies or to notify you when a cookie is being set. Please note that disabling cookies may affect the functionality of our Site.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org. Browser-specific guidance is available from:

  • Google Chrome: support.google.com/accounts/answer/61416
  • Mozilla Firefox: support.mozilla.org
  • Microsoft Edge: privacy.microsoft.com
  • Apple Safari: support.apple.com

Social Media and External Services

Our Site may include social sharing buttons (such as Facebook, Instagram, and Pinterest). These third-party services may collect information about your activity on our Site, even if you do not click the buttons, if you are logged into those services. We encourage you to review the privacy policies of any social media platforms you use.

We may embed third-party content on our Site, including video content. These services may collect anonymous usage data such as views and plays.

How We Protect Your Information

We are committed to protecting the security of your personal information. We use Secure Socket Layer (SSL) encryption for all sensitive data transmitted through our Site, including payment information. We follow generally accepted industry standards to safeguard personal information both during transmission and after receipt.

No method of transmission over the internet or electronic storage is 100% secure. While we take commercially reasonable precautions, we cannot guarantee absolute security and are not responsible for unauthorized acts of third parties.

Data Retention

We will retain your personal information for as long as your account is active, as needed to fulfill your subscription, or as required by law. If you wish to have your personal information deleted from our records, please contact us at [email protected] and we will honor your request to the extent permitted by law.

Children's Privacy

Our Site is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18, we will promptly delete it from our records.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell your personal information.

European Residents: If you are located in the European Economic Area (EEA), you have the right to access, correct, update, or request deletion of your personal information. We process your information in order to fulfill contracts with you and to pursue legitimate business interests. Your information may be transferred outside of Europe, including to the United States.

To exercise any of these rights, please contact us at [email protected].

Third-Party Websites

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of any third-party website, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of the Site following any changes constitutes your acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy, to request access to your personal information, or to make a complaint, please contact us at:

Promise Letters LLC PO Box 3451 Hayden, Idaho 83835 Email: [email protected]